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Shipping/Return/Payment & Warranty Policies

PAYMENT


ONLINE PURCHASES ARE TO BE PAID UPON CHECKOUT. WE ACCEPT PAYMENT IN THE FORM OF PAYPAL, VISA, MASTERCARD, DISCOVER OR AMERICAN EXPRESS. PLEASE NOTE THAT OUR BUSINESS NAME IS HURON VALLEY RESTAURANT EQUIPMENT D.B.A. NORTHERN PIZZA EQUIPMENT. CREDIT CARD AND PAY PAL TRANSACTIONS MAY SHOW EITHER HURON VALLEY RESTAURANT EQUIPMENT OR NORTHERN PIZZA EQUIPMENT. IF YOU HAVE ANY QUESTIONS REGARDING YOUR TRANSACTION PLEASE FEEL FREE TO CONTACT US AT 800-426-0323./

FOR YOUR PROTECTION A CREDIT CARD AUTHORIZATION FORM MAY BE REQUIRED TO PROCESS YOUR ORDER. IF YOU ARE REQUIRED TO FILL OUT A CREDIT CARD AUTHORIZATION FORM, WE WILL CONTACT YOU BY PHONE TO OBTAIN THIS INFORMATION.

PLEASE BE SURE TO PROVIDE ACCURATE INFORMATION UPON CHECK OUT, PLEASE INCLUDE YOUR PHONE NUMBER, CONTACT NAME, EMAIL ADDRESS AND PROPER BILL TO AND SHIP TO ADDRESSES. THIS WILL ENSURE A PROMPT TURN AROUND TIME IN PROCESSING YOUR ORDER.

SHIPPING POLICY


GENERAL MERCHANDISE ORDERS WILL BE SHIPPED UPS GROUND, WHICH IS A 3-5 DAY SERVICE. EXPEDITED SERVICE IS AVAILABLE AT ADDITIONAL CUSTOMER EXPENSE. SHIPMENTS TO A RESIDENTIAL ADDRESSES DO NOT REQUIRE A SIGNATURE UPON DELIVERY, THEREFORE COSTS INCURRED ON RESIDENTIAL SHIPMENTS THAT MAYBE LOST OR MISPLACED AND REQUIRE RE-SHIPMENT WILL BE THE RESPONSIBILITY OF THE THE CUSTOMER. IT IS OUR RECOMMENDATION THAT ALL SHIPMENTS HAVE A COMMERCIAL ADDRESS, THEREFORE THE SHIPMENT WILL BE SIGNED FOR UPON DELIVERY. ALL FREIGHT DAMAGE MUST BE NOTED BEFORE ACCEPTING THE SHIPMENT. IN THE EVENT SHIPPING DAMAGE OCCURS, IT IS THE RESPONSIBILITY OF THE CONSIGNEE TO FILE A FREIGHT CLAIM. WE MAKE EVERY EFFORT TO PROCESS (PACK & SHIP) YOUR ORDER AS QUICKLY AS POSSIBLE, WHILE MAKING SURE THAT YOUR ORDER IS BOTH ACCURATE AND CAREFULLY PACKAGED. PRODUCTS WILL NOT SHIP UNTIL PAYMENT IS RECEIVED IN FULL. ORDERS FOR IN STOCK PRODUCTS GENERALLY SHIP WITHIN 24 HOURS (EXCLUDING WEEKENDS & HOLIDAYS). SHIPPING CHARGES WILL BE ADDED SEPARATELY AND AS A SEPARATE CHARGE ON ORDERS WITH A SHIP WEIGHT OF 150LBS OR MORE OR FOR ITEMS THAT ARE OF ODD SHAPE, SIZE OR LENGTH OR THAT WILL REQUIRE SPECIAL PACKAGING. ALL ITEMS ARE SUBJECT TO SHIPPING CHARGES UNLESS OTHERWISE ADVERTISED.

RETURNS

ALL MERCHANDISE LEAVES NORTHERN PIZZA EQUIPMENT IN WORKING CONDITION. ANY SHORTAGES OR DAMAGE TO MERCHANDISE MUST BE NOTED AT THE TIME OF DELIVERY AND REPORTED TO NORTHERN PIZZA EQUIPMENT WITHIN THREE WORKING DAYS OF RECEIPT. RETURNED MERCHANDISE MUST BE SHIPPED IN THE ORIGINAL CARTON, FREIGHT PREPAID AND RECEIVED IN GOOD CONDITION. IN ADDITION TO RETURN FREIGHT, CUSTOMERS ARE ALSO RESPONSIBLE FOR A 25% RESTOCKING FEE. AN AUTHORIZED NUMBER MUST BE ISSUED BY NORTHERN PIZZA EQUIPMENT BEFORE ANY MERCHANDISE MAY BE RETURNED FOR CREDIT. ANY PARTS CLAIMED DEFECTIVE WILL BE SENT TO THE FACTORY TO DETERMINE THE CAUSE OF DAMAGE BEFORE ANY CREDIT WILL BE ISSUED. THERE ARE NO RETURNS ON ELECTRICAL PARTS. WE DO NOT ACCEPT RETURNS ON SPECIAL ORDERS FOR NON-STOCK ITEMS, OR ORDERS OF LARGE QUANTITY THAT ARE NOT NORMALLY IN STOCK.

LIMITED WARRANTY

(VALID ONLY IN CONTINENTAL UNITED STATES) HURON VALLEY RESTAURANT EQUIPMENT (HVRE) WARRANTS TO THE ORIGINAL PURCHASES FOR A PERIOD OF (30) THIRTY DAYS FROM THE DATE RECEIVED BY PURCHASES THAT THE RECONDITIONED PRODUCT WHEN SHIPPED BY HVRE WILL BE FREE FROM DEFECTIVE WORKMANSHIP AND MATERIALS AND AGREES THAT IT WILL, AT ITS OPTION, EITHER REPAIR OR HAVE REPAIRED THE DEFECTIVE PRODUCT OR PART THEREOF AT NO CHARGE TO THE PURCHASER FOR PARTS OR LABOR. IF ANY WORK IS DONE THAT IS NOT AUTHORIZED IN WRITING BY HVRE THIS WARRANTY IS NULL AND VOID. THE LIMITED WARRANTY DOES NOT APPLY TO APPEARANCE (COSMETIC) ITEMS OF THE PIECE OF COMMERCIAL FOOD EQUIPMENT, ANY CONSUMABLE ITEMS SUPPLIED WITH THE PIECE OF COMMERCIAL EQUIPMENT, THE EXTERIOR OF WHICH HAS BEEN DAMAGED OR DEFACED WHICH HAS BEEN SUBJECTED TO MISUSE, ABNORMAL SERVICE OR HANDLING OR WHICH HAS BEEN MODIFIED IN DESIGN OR CONSTRUCTION OR IMPROPERLY INSTALLED AN/OR CONNECTED TO THE INCORRECT POWER OR FUEL SOURCE. LIMITED WARRANTY SHALL EXPRESSLY EXCLUDE ALL GASKETS AND DOOR SEALS, LIGHT BULBS, INDICATOR LAMPS, DIAL KNOBS AND ESCUTCHEONS. IN ORDER TO ENFORCE THE RIGHTS UNDER THIS LIMITED WARRANTY, THE PURCHASER SHOULD WITHIN THE LIMITED WARRANTY TIME, NOTIFY THE SELLER (HVRE) BY TELEPHONE AT THE NUMBERS LISTED AND IN WRITING AT THE ADDRESS SUPPLIED OF THE DEFECT TOGETHER WITH THE PROOF OF PURCHASE. AN HVRE REPRESENTATIVE WILL DIRECT THE HANDLING AND REPAIR OF SAID DEFECT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE ARE LIMITED TO THE TERMS DESCRIBED ABOVE AND FOR THE PERIOD FROM THE DATE OF PURCHASE SET FORTH ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THEREFORE THE ABOVE LIMITATIONS MAY NOT APPLY TO THIS PURCHASE. NEITHER THE SALES PERSONNEL OF THE SELLER (HVRE) NOR ANY OTHER PERSON IS AUTHORIZED TO MAKE ANY WARRANTIES OTHER THAN THOSE DESCRIBED ABOVE OR TO EXTEND THE DURATION OF THE WARRANTIES BEYOND THE TIME PERIOD DESCRIBED ABOVE ON BEHALF OF HVRE. THE WARRANTIES DESCRIBED ABOVE SHALL BE THE SOLE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. CORRECTION OF DEFECTS IS THE MANNER AND FOR THE PERIOD OF TIME DESCRIBED ABOVE SHALL CONSTITUTE COMPLETE FULFILLMENT OF ALL LIABILITIES AND RESPONSIBILITIES OF HVRE TO THE PURCHASER WITH RESPECT TO THE PRODUCT AND SHALL CONSTITUTE FULL SATISFACTION OF ALL CLAIMS WHETHER BASED ON CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE. IN NO EVENT SHALL HVRE BE LIABLE, OR IN OTHER WAY RESPONSIBLE FOR ANY DAMAGES OR DEFECT IN THE PRODUCT WHICH WERE CAUSED BY REPAIRS OR ATTEMPTED REPAIRS PREFORMED BY ANYONE OTHER THAN THE AUTHORIZED HVRE RECONDITIONING CENTER OR HVRE AUTHORIZED SERVICE CENTER TECHNICIAN. NOR SHALL HVRE BE LIABLE OR IN ANY OTHER WAY RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL ECONOMIC OR PROPERTY DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THERE FOR THE ABOVE EXCLUSION MAY NOT APPLY TO THIS PURCHASE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE. THE LIMITED WARRANTY DOES NOT APPLY TO, AND HVRE IS NOT RESPONSIBLE FOR, ANY WARRANTY CLAIMS MADE ON PRODUCTS SOLD AND/OR USED OUTSIDE OF THE CONTINENTAL UNITED STATES. IT IS WITH PRIDE THAT HURON VALLEY RESTAURANT EQUIPMENT (HVRE) IS ABLE TO PROVIDE THIS LIMITED WARRANTY ON RECONDITIONED COMMERCIAL FOOD EQUIPMENT AND WOULD HOPE IT IS A REFLECTION OF THE QUALITY EQUIPMENT AND SERVICE PROVIDED. MAY YOUR PURCHASE OUTLAST ALL EXPECTATIONS WITH YOUR SATISFACTION REPRESENTED BY CONTINUED PATRONAGE IN THE FUTURE.

IF YOU HAVE ANY QUESTIONS REGARDING WARRANTY, PAYMENT TERMS, RETURNS OR SHIPPING POLICIES PLEASE FEEL FREE TO CONTACT US AT INFO@NORTHERNPIZZA.COM OR 877-303-5319.